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A dual-factor theory of WTs adoption in aged care service operations – a cross-country analysis

Seyed Mohammad Sadegh Khaksar (La Trobe Business School, La Trobe University, Melbourne, Australia)
Asghar Afshar Jahanshahi (CENTRUM Católica Graduate Business School (CCGBS), Pontificia Universidad Católica Del Peru (PUCP), Lima, Peru)
Bret Slade (La Trobe Business School, La Trobe University, Melbourne, Australia)
Sobhan Asian (La Trobe Business School, La Trobe University, Melbourne, Australia)

Information Technology & People

ISSN: 0959-3845

Article publication date: 29 September 2020

Issue publication date: 18 November 2021

1059

Abstract

Purpose

This study focuses on the adoption of wearable technologies in a context where care-providing organizations can offer, in collaboration with caregivers, better care. Drawing on dual-factor theory and from the caregiver perspective, this study identifies and examines factors of technology adoption in four developing countries.

Design/methodology/approach

This study was undertaken using a quantitative approach. A survey was distributed among 1,013 caregivers in four developing countries in Asia including Iran, Azerbaijan, Turkmenistan and Iraq and collected quantitative data for model validation and hypotheses analysis. Building on the technology adoption literature, we identified six constructs that impact the behavioral intention of caregivers to use wearable technologies in aged care-providing organizations.

Findings

Our dual-factor model was successfully validated, and all hypotheses were supported. However, different results were found in the selected countries within the cross-country analysis.

Originality/value

This study has significant implications for the study of emerging technologies in aged care service operations. It provides a theoretical framework that may be adapted for future research, enabling practitioners in aged care to better understand the crucial role of technology adoption in service operations. Less attention was paid to the adoption of wearable technologies in aged care, particularly in developing countries, where healthcare services in aged care impose heavy costs on care providers.

Keywords

Acknowledgements

The authors would like to acknowledge managers at care-providing organizations, caregivers, elderly, their family members and more importantly their network in all four countries who facilitated the completion of this research project.

Citation

Khaksar, S.M.S., Jahanshahi, A.A., Slade, B. and Asian, S. (2021), "A dual-factor theory of WTs adoption in aged care service operations – a cross-country analysis", Information Technology & People, Vol. 34 No. 7, pp. 1768-1799. https://doi.org/10.1108/ITP-10-2018-0449

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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