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Social capital on mobile SNS addiction: A perspective from online and offline channel integrations

Shuiqing Yang (School of Management, Zhejiang University, Hangzhou, China AND School of Information, Zhejiang University of Finance and Economics, Hangzhou, China)
Yuan Liu (School of Management, Zhejiang University, Hangzhou, China)
June Wei (Department of Management and MIS, College of Business, University of West Florida, Pensacola Florida USA)

Internet Research

ISSN: 1066-2243

Article publication date: 1 August 2016

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Abstract

Purpose

Social capital has been identified as a valuable resource that can lead to various positive outcomes of social activities in both online and offline communities. The purpose of this paper is to argue that social capital can also be an important ingredient in the development of adverse outcomes, such as technology addiction.

Design/methodology/approach

Based on social capital theory and prior research related to perceived integration, a research model that reflects the effects of online and offline social capitals as well as perceived integration on mobile social networking service (SNS) addiction was developed and empirically examined based on data collected from 458 mobile SNS users in China.

Findings

The structural equation modeling analysis shows that online social interaction ties and online social supports positively affect mobile SNS addiction, whereas offline social supports and online social identification negatively affect mobile SNS addiction. In addition, perceived integration between online and offline channels by using mobile SNS positively influences online social interaction ties, offline social interaction ties, and mobile SNS addiction.

Practical implications

From the practical perspective, the results of the study offer interesting implications for managing mobile SNS addiction. The study found that online social interaction ties and online social support positively influence mobile SNS addiction, whereas offline social support negatively influence mobile SNS addiction.

Social implications

The mobile SNS users should invest more time to participate in offline social activities and maintain good social relationships with their family, colleagues, and friends in the real world.

Originality/value

The present study has both theoretical and practical implications. From a theoretical perspective, unlike many previous studies tend to regard social capital as the predictor of positive outcomes of users’ social activities, the study contributes to the extant information systems literature by exploring the potential negative consequences of social capital on users’ social lives. The results of the study indicate that social capital is a significant predictor of mobile SNS addiction.

Keywords

Acknowledgements

This work was partially supported by the grants from Major projects of the National Social Science Fund (14ZDB137) and the National Natural Science Foundation of China (71472163). This work was also supported by the grants from China Postdoctoral Science Foundation (2014M560490), Zhejiang Province Key projects of philosophy and social sciences (16NDJC019Z), Zhejiang Provincial Natural Science Foundation of China (LY14G020009), and the Key Research Base of Hangzhou Philosophy and Social Science: E-Commerce & Network Economy Research Center of Hangzhou Normal University (2014JD31).

Citation

Yang, S., Liu, Y. and Wei, J. (2016), "Social capital on mobile SNS addiction: A perspective from online and offline channel integrations", Internet Research, Vol. 26 No. 4, pp. 982-1000. https://doi.org/10.1108/IntR-01-2015-0010

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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