This article aims to reflect on possible ways to optimise current ways to deliver information provision to make it more transparent to users. In particular, this article will refer to the benefits (and challenges) of using more user-centred approaches to inform users in a more transparent way.
The authors believe that it is necessary to start focussing on users/consumers’ needs, expectations and values to develop visualisation tools that can help make law (more) meaningful to users/consumers by giving them a better insight into their rights and obligations and by guiding them in making truly informed decisions regarding their online choices and behaviour.
By looking at different techniques such as visual design and the timing of information, the article contributes to the discussion on how people can be made more aware of legal documents and actually read them.
The research on which this article is based is funded by the Agency for Innovation by Science and Technology (www.iwt.be; EMSOC research project; User Empowerment in a Social Media Culture) and the Research Fund Flanders (www.fwo.be; Risk-reducing regulatory strategies for illegal and harmful conduct and content in online social network sites).
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