(2006), "The 10th International Research Symposium on Service Excellence in Management June 14-17, 2007 Orlando, Florida", International Journal of Service Industry Management, Vol. 17 No. 5. https://doi.org/10.1108/ijsim.2006.08517eaa.001
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Copyright © 2006, Emerald Group Publishing Limited
The 10th International Research Symposium on Service Excellence in Management June 14-17, 2007 Orlando, Florida
Hosted by: College of Business Administration and Rosen College of Hospitality Management, University of Central Florida in conjunction with Center for Services Leadership, Arizona State University, Service Research Center,Karlstad University, and University of Warwick.
Researchers and practitioners from all disciplines are invited to submit a one page abstract describing their scholarly work for presentation consideration at QUIS 10 in Orlando, Florida, June 14-17, 2007. All submissions will be reviewed by the conference co-chairs, Brown (Arizona State University), Edvardsson (Karlstad University), Ford (University of Central Florida) and Johnston (University of Warwick).
Abstracts of one page should be sent by e-mail by November 10, 2006 to QUIS 10 coordinator, Robert Ford (firstname.lastname@example.org). Each abstract should clearly identify the primary speaker's e-mail address, mailing address, telephone number, and fax number. In submitting an abstract, at least one of the authors agrees to attend QUIS 10 if the work is accepted. Notification of acceptance will be sent out by December 20, 2006.
Abstracts should clearly describe the value added to the knowledge base by the research or theoretical work the author(s) would like considered. Acceptance for the conference will be based on contribution to theory and research in services management, marketing, engineering or any other discipline.
Topics include but are not limited to managing excellence in:
service operations, service systems, and human resources;
the service encounter, services capes, and service; experiences;
the service profit chain and service quality management;
value creation through service delivery and service; competition;
service culture, service strategy, and service climate;
complaint management, service recovery, and service guarantees;
customer co-production and the customer contact employee interface;
customer satisfaction, loyalty, and profitability;
service innovation, technology in services, and self service technology;
service networks and service outsourcing; and
services in engineering, health care, hospitality, NGOs, and not for profits.
Authors of accepted abstracts will have the option of publishing either an extended abstract (1,000 words) or a complete paper (maximum length ten pages) and will need to submit one or the other by March 31, 2007. The proceedings will be available at the symposium. A Best Paper Award will be made and a special issue with selected papers from QUIS 10 will be published in both the International Journal of Service Industry Management (IJSIM) and Managing Service Quality (MSQ).