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Does total quality management mediate the relationship between Industry 4.0 and business sustainability in private hospitals?

Ahmed Adnan Zaid (Department of Logistic Management, Faculty of Business and Economics, Palestine Technical University – Kadoorie, Tulkarm, Palestine) (Department of Management, The College of Economics, Management and Information Systems, University of Nizwa, Nizwa, Oman)
Mohammed Othman (Department of Mechanical and Industrial Engineering, Sultan Qaboos University, Muscat, Oman) (Department of Industrial and Mechanical Engineering, Faculty of Engineering and Information Technology, An-Najah National University, Nablus, Palestine)
Ihab Sameer Qubbaj (Computerized of Banking and Financial Department, Faculty of Business and Economics, Palestine Technical University – Kadoorie, Tulkarm, Palestine)
Ahmed Riyad Asaad (Palestinian Broadcasting Corporation, Ramallah, Palestine)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 8 October 2024

68

Abstract

Purpose

The paper aims to study the influence of Industry 4.0 technologies on the business sustainability of private hospitals by focusing on the mediating role of total quality management practices in private hospitals in the West Bank.

Design/methodology/approach

Data from the top and middle managers of private hospitals in the West Bank regions of Palestine were collected through a questionnaire assessed for validity and reliability. Furthermore, we used the structural equation modelling technique of partial least squares for the data analysis.

Findings

The findings confirm that Industry 4.0 technologies do not affect business sustainability. The findings also emphasise the association between Industry 4.0 technologies and total quality management philosophy, and total quality management completely mediates the relationship between Industry 4.0 and business sustainability.

Practical implications

This study provides practical implications for achieving the hospital sector's sustainability by merging Industry 4.0 technologies with total quality management practices, which provides valuable insights into the hospital's policies and practices and individuals vital to data exchange and policy enforcement within the sustainability of organisations.

Originality/value

This study is one of the first to investigate the combined effects of Industry 4.0 technologies, total quality management and business sustainability in the healthcare industry following the COVID-19 outbreak. This research is one of few empirical works exploring the interface between Industry 4.0 technologies and total quality management in developing countries, specifically Palestine.

Keywords

Acknowledgements

The authors would like to thank everyone who contributed and helped complete and publish this article. The authors also thank Palestine Technical University-Kadoorie, Sultan Qaboos University and An-Najah National University for supporting this research.

Citation

Zaid, A.A., Othman, M., Qubbaj, I.S. and Asaad, A.R. (2024), "Does total quality management mediate the relationship between Industry 4.0 and business sustainability in private hospitals?", International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-03-2024-0084

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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