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Servant leadership and organisational citizenship behaviour: the role of public service motivation and length of time spent with the leader

Robert Ipiin Gnankob (School of Business, University of Cape Coast, Cape Coast, Ghana)
Abraham Ansong (School of Business, University of Cape Coast, Cape Coast, Ghana)
Kassimu Issau (School of Business, University of Cape Coast, Cape Coast, Ghana)

International Journal of Public Sector Management

ISSN: 0951-3558

Article publication date: 10 February 2022

Issue publication date: 23 February 2022

1

Abstract

Purpose

The study examined the influence of servant leadership on organisational citizenship behaviour (OCB) of employees in Ghana through the intervening roles of public service motivation (PSM) and the length of time spent with the leader.

Design/methodology/approach

A structured questionnaire was used to gather data from 328 randomly sampled respondents within the six metropoles in Ghana for data analysis. The partial least squares structural equation modelling (PLS-SEM) was used to address the hypotheses of the study.

Findings

The study found that servant leadership has a significant positive influence on OCB and PSM. The study also found that PSM significantly and positively influences OCB. The study finally established that whiles PSM significantly mediated the relationship between servant leadership and OCB, the length of time spent with leaders did not moderate the servant leadership and OCB nexus.

Practical implications

The study implies that stakeholders in the local government sector, such as the Local Government Service Board, should emphasise employing or promoting supervisors who are servant leadership-driven to occupy key positions within the local government structure. Efforts could also be made to train the supervisors to acquire servant leadership traits.

Originality/value

The results from the study provide significant insights on how the public sector in Ghana and beyond can identify, develop and maintain servant leaders to promote employees OCB. Also, being a pioneering study in Ghana, the results and recommendations from the study have set the pace for future scholars to discuss issues that engulf the public sector.

Keywords

Citation

Gnankob, R.I., Ansong, A. and Issau, K. (2022), "Servant leadership and organisational citizenship behaviour: the role of public service motivation and length of time spent with the leader", International Journal of Public Sector Management, Vol. 35 No. 2, pp. 236-253. https://doi.org/10.1108/IJPSM-04-2021-0108

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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