Citation
(2009), "Singaporean services", International Journal of Productivity and Performance Management, Vol. 58 No. 7. https://doi.org/10.1108/ijppm.2009.07958gab.001
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited
Singaporean services
Article Type: News From: International Journal of Productivity and Performance Management, Volume 58, Issue 7
A government panel focusing on productivity has begun work with firms in the services sector to find ways to increase value in the services they offer.
The recommendations of this task force, jointly headed by ministries of Manpower and Trade and Industry, go beyond just skills upgrading and the training of workers, said Permanent Secretary of the Manpower Ministry Leo Yip at the launch of the panel.
“It is a complete and holistic system... Here you are talking about business model, service delivery processes, innovation, benchmarking of standards of value creation” he said.
The panel is initially working with companies from the retail, food and beverage and hotel sectors, to see how much more value can be generated in their services.
Depending on the outcome of the work, the panel will then decide how the recommendations will be applied to the rest of the economy, said Mr Yip.