(2005), "In a spin", International Journal of Productivity and Performance Management, Vol. 54 No. 2. https://doi.org/10.1108/ijppm.2005.07954bab.013Download as .RIS
Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited
In a spin
SpinVox uses push technology to automatically convert voicemail messages into texts, sending them instantly and discretely to a user’s mobile phone.
Typically busy professionals walk out of a meeting, turn on their phones and are inundated with a large number of voicemail notifications. They then go through the laborious task of listening to each message and become frustrated because they have to replay and listen to the messages several times just to get important details. Because voicemail controls are complex this becomes both irritating and time consuming. SpinVox eliminates the need to dial-in for messages, deal with the various prompts and fumble for pen and paper to write down key information.
The cost to a business in lost productivity of users dialling in, listening, replaying and acting upon voice messages can be quite startling.
For more information, go to www.spinvox.com