(2004), "Maximum information", International Journal of Productivity and Performance Management, Vol. 53 No. 8. https://doi.org/10.1108/ijppm.2004.07953hab.011
Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited
Q-Max Systems Limited has released Version 6.2 of its Q-Max Workforce Management software for the scheduling and management of contact centre personnel.
A major new feature included in Version 6.2 is Agent Desktop, a program that can be run on an individual contact centre agent’s desktop PC. Agent Desktop will enable agents to perform a range of functions especially relevant to them on a daily basis.
This new program allows agents to display shift reports for themselves and for the people working closely with them, track holiday taken and booked across years and to submit absence requests to the Q-Max Absence Planning function for approval by resource planners.
Additional features include the ability for agents to exchange shifts, receive pop-up reminders (for example about a training session), access a bulletin board and send and receive short messages with other agents and managers, including shift changes received from the Q-Max Service Optimiser.
For more information, see www.q-max.co.uk