Optimal outsourcing

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 1 December 2004

Citation

(2004), "Optimal outsourcing", International Journal of Productivity and Performance Management, Vol. 53 No. 8. https://doi.org/10.1108/ijppm.2004.07953hab.008

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited


Optimal outsourcing

Until now, full outsourcing – where a third party takes over and possibly acquires the IT infrastructure of a company – has been considered to be the only real option for reducing IT infrastructure management costs. However, technology advances and improvements in networking costs and speeds are such that seamless remote management from low-cost locations is now a practical possibility. For medium-sized enterprises in particular, this is an exciting opportunity. In the past, full outsourcing by smaller companies to a big player was unattractive. But now the opportunity exists for these businesses to benefit from services delivered from places like India through new and nimble partners such as Optimacy Solutions. These offer even greater cost savings and service-level improvements than those claimed for large outsourcing deals with big players.

But can India today offer the IT infrastructure management capabilities of the big players to smaller customers?

“We have inspected and assessed many Network Operations Centres in India,” says Optimacy’s CEO, Radha Mocherla, a former MD of a Fortune 500 subsidiary who has had first-hand experience of working with Indian IT suppliers across the spectrum. “I am most impressed with the way local capabilities have been developing in the last few years. We saw the same thing happen in application outsourcing. Western companies were initially concerned about managing offshore software development projects, but Indian suppliers grew in their abilities and many companies today don’t think twice about this aspect of offshoring.”

Optimacy Solutions offers remote IT infrastructure management services based on offshore delivery capabilities. The services cover all elements such as network devices, servers, storage, databases and applications, providing support round the clock as required. Optimacy offers a unique combination of being a UK company with deep infrastructure consulting and project management capabilities delivering remote services with an Indian cost structure. For more information, please visit the web site at www.optimacysolutions.com