Model process

International Journal of Productivity and Performance Management

ISSN: 1741-0401

Article publication date: 1 October 2004



(2004), "Model process", International Journal of Productivity and Performance Management, Vol. 53 No. 7.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

Model process

ORMvision, the collaborative business process management (CBPM) software has released a new version of its end-to-end CBPM solution, ORMcenter 3.0. ORMcenter 3.0 executes business processes, generates audit trails and supports graphical, drag-and-drop process and object modelling. It provides extensive SLA management capabilities. The three main BPM components design, execute and monitor, are combined into one solution which is enhanced with interface and integration capabilities, providing the widest choice of “people connectivity” including e-mail, PDA, SMS and a web interface.

The main features of ORMcenter 3.0 are:

  • SLA management.

  • Graphical process modelling.

  • ORMprofiler 2.0:the user administrator is able to model the business environment in a comprehensive and flexible way, allowing a clear overview of responsibilities in the value network of business partners.

  • Process viewer.

  • ORMgateway 2.0: the collaborative interface to the outside world of business partners has been further extended, providing interactive access with these business partners without imposing standardised formats and procedures. The enhanced Web GUI and the use of Web forms are examples of true transparent communication.

  • Dynamic interface allocation: as part of the ORMgateway, dynamic interface allocation (DIA) allows the business user to select a preferred way of interacting for each different business partner: e-mail, SMS, Word documents, Excel spreadsheets or a web form, all completely integrated with MS Office.

  • Service-oriented architecture (SOA): a modular system approach that displays the different functionalities using web services. This results in a lower cost of ownership and easy integration with external systems using ORMadapters.

  • ORMadapter: MS Biztalk is used to develop adapters to internal trouble ticketing, order management, inventory management or billing systems. A suite of adapters including a remedy adapter has already been developed.

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