(2004), "Visible returns", International Journal of Productivity and Performance Management, Vol. 53 No. 3. https://doi.org/10.1108/ijppm.2004.07953cad.003Download as .RIS
Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited
AIB Group, Ireland’s leading banking and financial services organisation, has chosen Amacis to fulfill its customer e-mail requirements by implementing Amacis’ award winning electronic communications management solution, Amacis Visibility.
AIB Group operates principally in Ireland, Britain, Poland and the USA. It employs almost 25,000 people worldwide in more than 800 offices.
With an increasing number of customers communicating online, AIB required a solid platform that could provide routing, response and management functions, with all email interactions maintained in a single message store. It was important that the selected solution could support online forms, could provide the ability to handle direct two-way email communications and could enable secure messaging.
The aim was to not only reduce handling and response times, but also enable all channels and customer email communications to be handled and responded to through a single interface.
For more information, visit www.amacis.com