Integrated performance monitoring systems: Benefits, pitfalls, and prescriptions

Abstract

Performance monitoring systems are typically designed to assess the achievement of a single program or agency. In recent years, there have been efforts to integrate programs addressing a particular policy area (e.g., workforce development). The evolving systems incorporate multiple programs, agencies, funding streams, service providers, information systems, and goals. The design of integrated performance monitoring systems requires applying measures, standards, and comparisons to multiple levels of assessment. The author differentiates between traditional and integrated performance monitoring systems, identifies the levels that must be addressed by integrated systems and the obstacles that must be overcome in developing them, and discusses the benefits of integrated performance monitoring systems.

Citation

Cirincione, C. (1998), "Integrated performance monitoring systems: Benefits, pitfalls, and prescriptions", International Journal of Organization Theory & Behavior, Vol. 1 No. 4, pp. 393-415. https://doi.org/10.1108/IJOTB-01-04-1998-B001