Psychological empowerment of employees for competitive advantages: An empirical study of Nepalese service sector

Abstract

Purpose

This paper aims to assess the existing situation of psychological empowerment to employees and explore the relationship between psychological empowerment and competitive advantages in service sector of Nepal.

Design/methodology/approach

The study followed descriptive cum exploratory research design. Data collected through structured questionnaire based on Menon’s three-component model and Wright’s four-component model used to measure psychological employment and competitive advantages from employees of banking and hospital sector.

Findings

Psychological empowerment of employees in service sector is significantly different between public and private organizations. Even though the factors that are extracted are quite different than of Western practices, psychological empowerment has positive and significant impact on the competitive advantages.

Research limitations/implications

This study is mainly based on service sector of Nepal: Banking and Hospital.

Practical implications

This paper is useful to academicians and practitioners seeking to develop psychological empowerment to achieve competitive advantages in their organizations and help to add values in people management areas particularly in South Asian corporations.

Originality/value

This is perhaps the very first investigation of its kind in the Nepalese context.

Citation

Gautam, D.K. and Bhandari Ghimire, S. (2017), "Psychological empowerment of employees for competitive advantages: An empirical study of Nepalese service sector", International Journal of Law and Management, Vol. 59 No. 4, pp. 466-488. https://doi.org/10.1108/IJLMA-03-2016-0035