The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care

Citation

(2013), "The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care", International Journal of Health Care Quality Assurance, Vol. 26 No. 6. https://doi.org/10.1108/ijhcqa.2013.06226faa.016

The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care

The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care

Article Type: Recent publications From: International Journal of Health Care Quality Assurance, Volume 26, Issue 6

Sara Guastello (Edited by Susan F. Frampton and Patrick A. Charmel)Jossey BassISBN: 978-1-1184-4494-8September 2013

Keywords: Patient centred care management, Patient centered culture in healthcare, Holistic healthcare experiences

The Putting Patients First Field Guide: Global Lessons in Designing and Implementing Patient Centered Care is the ultimate real-world guide to how hospitals, long-term care communities and integrated health care systems around the world are operationalizing the fundamental dimensions of a patient-centered culture, including access to information, family involvement, healing environments, employee and physician engagement, patient advocacy and more. Edited by Susan Framption and Patrick Charmel of Planetree, a nonprofit consulting and research organization dedicated to patient centered care, the book represents a concrete pathway to patient-centered excellence, using lessons from organizations around the world. By featuring real life examples of providers from nearly every continent, this book will underscore the adaptability of a patient-centered approach to accommodate cultural nuances while addressing the universal desire for patients and family members across cultures for holistic health care experiences that promote humanity, partnership and transparency.

Contents include:

1. 1.

   Foreword

2. 2.

   Introduction: Patient-Centered Care Goes Global

3. 3.

   Part One: Patient-Centered Care As A Fundamental Strategy For Achieving High Quality, High Value Care.

   • •

     The Patient-Centered Care Value Equation.

   • •

     Defining and Measuring Patient-Centered Quality.

4. 4.

   Part Two: Challenges And Solutions In Patient-Centered Care.

   • •

     Compassion in Action.

   • •

     Words that Work: Patient-Centered Physician Communication.

   • •

     Activating Patients through Access to Information.

   • •

     Healing Partnerships: The Role of Family in Patient-Centered Care.

   • •

     Healing Environment: Architecture and Design Conducive to Health.

5. 5.

   Part Three: Activating Stakeholders To Create Organizational Change.

   • •

     Creating Lasting Organizational Change: Turning Hopes into Reality.

   • •

     Culture Change and the Employee Experience.

   • •

     Partnering with Patients and Families to Improve Quality and Safety.

   • •

     The Role of Physicians in Patient-Centered Care.

   • •

     Working Together to Create a Patient-Centered Continuum of Care.