Diversity and Cultural Competence in Health Care: A Systems Approach

Citation

(2013), "Diversity and Cultural Competence in Health Care: A Systems Approach", International Journal of Health Care Quality Assurance, Vol. 26 No. 3. https://doi.org/10.1108/ijhcqa.2013.06226caa.016

Diversity and Cultural Competence in Health Care: A Systems Approach

Diversity and Cultural Competence in Health Care: A Systems Approach

Article Type: Recent publications From: International Journal of Health Care Quality Assurance, Volume 26, Issue 3

Janice L. Dreachslin, M. Jean Gilbert and Beverly MaloneJossey BassHoboken, NJDecember 2012ISBN 978-1-1180-6560-0

Keywords: Diversity management in healthcare, Self-reflective leadership and healthcare delivery, Cultural competence in healthcare

Written by three nationally known scholars and experts, Diversity and Cultural Competence in Health Care: A Systems Approach is designed to provide upper division and graduate level health care students and professionals with a clear understanding of recent philosophies and processes undergirding diversity management, inclusion, and culturally competent care delivery as seen through the lens of current health care policy and practice. The textbook integrates strategic diversity management, self-reflective leadership and the personal change process, with culturally and linguistically appropriate care into a cohesive systems-oriented approach for health care professionals.

1. 1.

   The Diversity Imperative:

   • •

     Systems Approach to Cultural Competence.

   • •

     Systematic Attention to Health Care Disparities.

   • •

     Workforce Demographics.

2. 2.

   The Development of Cultural Competence:

   • •

     Foundations for Cultural Competence in Health Care.

   • •

     Hallmarks of Cultural Competence in Health Care Professionals.

   • •

     Training for Knowledge and Skills in Culturally Competent Care for Diverse Populations.

3. 3.

   Cultural Competence and Health Care Delivery:

   • •

     Cultural Competence in Health Care Encounters.

   • •

     Language Access Services and Crosscultural Communication.

   • •

     Group Identity Development and Health Care Delivery.

4. 4.

   Cultural Competence and the Health Care Organization:

   • •

     The Centrality of Organizational Behavior.

   • •

     The Business Case and Best Demonstrated Practices 361.

   • •

     The Future of Diversity and Cultural Competence in Health Care 405.

5. 5.

   Trends That Support Widespread Adoption of the Systems Approach 406.

6. 6.

   The Sustainability Movement and the Systems Approach 419.

7. 7.

   Change Management and Force Field Analysis: Tools to Envision and Shape the Future.