Decision Making and Healthcare Management for Frontline Staff

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 19 July 2011

Keywords

Citation

(2011), "Decision Making and Healthcare Management for Frontline Staff", International Journal of Health Care Quality Assurance, Vol. 24 No. 6. https://doi.org/10.1108/ijhcqa.2011.06224faa.016

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited


Decision Making and Healthcare Management for Frontline Staff

Article Type: Recent publications From: International Journal of Health Care Quality Assurance, Volume 24, Issue 6

Russell Gurbutt,Radcliffe Publishing,2011,ISBN-13: 978-1-84-619048-3

Keywords: Healthcare management, Decision making skills, Health service delivery, Healthcare education

To be actively involved in decisions – and to avoid becoming passive spectators to decisions imposed from outside – service delivery staff need strong decision-making skills and strategic awareness. Decision Making and Healthcare Management for Frontline Staff helps provide the thinking space needed by service providers to ensure that the service user’s experience remains the core focus and purpose. It leads readers through a series of reference points to help them reflect upon and understand their own clinical situation, the factors that shape decisions made within it, and how they can actively engage with that process.

The book will be essential reading for frontline healthcare staff and managers in all specialties who wish to understand factors in health service delivery beyond their own immediate professional interests and engage actively with them to shape decisions. It also provides educators with a practical framework of six learning units around which healthcare management teaching and learning modules can be designed and discussions and reflection can be held.

Contents include:

  • Decision making and the big picture – Making sense of health service delivery.

  • Decision making at the heart of service delivery – You as manager?

  • Decision making at the point of service delivery.

  • Decision making and resource management.

  • Decision making and the service user journey.

  • Decision making – Where is it all heading?

  • Strategic management.

  • Appendix: decision making in health service management, comprising six learning units.