E-Communication Skills – A Guide for Primary Care

Citation

(2006), "E-Communication Skills – A Guide for Primary Care", International Journal of Health Care Quality Assurance, Vol. 19 No. 3. https://doi.org/10.1108/ijhcqa.2006.06219cae.002

E-Communication Skills – A Guide for Primary Care

Edited by Louise Simpson, Paul Robinson, Mark Fletcher and Rob Wilson,Radcliffe Publishing,2005ISBN 1 85775 868 4

Keywords: Communication, Medical information systems

This is a practical, easy-to-use, patient-centred approach to e-communication that can be read from cover to cover, or dipped into as a quick reference guide. It covers potential issues both internally (patients and practice) and externally (the primary care trust and the wider community) and considers both clinical and non-clinical settings and is also a very useful teaching resource. E-Communication Skills adopts the approach that communication is the responsibility of everyone in the primary care team, and helps everyone to play their part.

This is an important book for healthcare professionals in primary care, including administrators and communications managers. It is also vital for healthcare e-organisations such as web based information services and networks, and policy makers and shapers.

Mike Pringle in his Foreword states:This is a practical, easy-to-use, patient-centred approach to e-communication that can be read from cover to cover, or dipped into as a quick reference guide. It covers potential issues both internally (patients and practice) and externally (the primary care trust and the wider community) and considers both clinical and non-clinical settings and is also a very useful teaching resource. E-Communication Skills adopts the approach that communication is the responsibility of everyone in the primary care team, and helps everyone to play their part. This is an important book for healthcare professionals in primary care, including administrators and communications managers. It is also vital for healthcare e-organisations such as web based information services and networks, and policy makers and shapers. Contents include:

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  Diagnosing the problem: about e-Communication skills.

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  Introduction to e-Communication skills.

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  E-Communication skills in the clinical setting: teams working e-together.

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  Information governance.

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  Health inequalities and language diversity.

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  Practical matters: diagnosing the problem and finding a solution.

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  Writing an e-Communications strategy.

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  e-Communicating: the peculiarity of e-communication.