Editorial

Citation

Okumus, F. (2012), "Editorial", International Journal of Contemporary Hospitality Management, Vol. 24 No. 7. https://doi.org/10.1108/ijchm.2012.04124gaa.001

Editorial

Article Type: Editorial From: International Journal of Contemporary Hospitality Management, Volume 24, Issue 7

This issue includes seven articles and two book reviews. The first article by Marianna Sigala adopts an exploratory case study methodology for conducting a content analysis of the customers’ contributions in the social network namely, www.mystarbucksidea.com. The study findings reveal that online customers’ interactions and dialogues enable customers to share and understand the context of using services, which in turn triggers emotions and cognition that help customers to generate and further enhance ideas for new services. In the second article, Katerina Berezina, Cihan Cobanoglu, Brian Miller and Francis Kwansa investigate the impact of information security breaches on hotel guests’ perceived service quality, satisfaction, likelihood of recommending a hotel and revisit intentions. They collected data from 574 US travellers. Their study results reveal a significant impact of the treatments on three of the four outcome variables: satisfaction, likelihood of recommending a hotel, and revisit intentions. The findings of the study provide clear indication that hotel operators should continually strive to keep the sensitive data that is collected from their guests secure and that the failure to do so can have major negative ramifications on current and future guests.

In the third article, Hyun Jung Choia and Young Tae Kim investigate the predictive effect of work-family conflict and work-family facilitation on job satisfaction in the Korean hotel industry. The data were collected from 260 full-time frontline employees in ten 5-star hotels in Seoul. Study results suggest that job satisfaction may be improved by limiting “work to family conflicts” and evaluating the nature of “facilitation from family to work”. This study proposes that organizations invest more resources in flexible working schedules, regular working hours, family-friendly programs, and additional useful benefits and support related to family. In the fourth article, Taegoo Kim, Joanne Jung-Eun Yoo, Gyehee Lee and Joungman Kim test the antecedents and consequences of emotional labor acting strategies in the hotel industry. The authors collected data from 353 frontline hotel employees in Korea. Study results suggest that emotional intelligence affect the emotional labor acting strategies and their consequential behavioural outcomes.

In the following article, Derya Kara, Muzaffer Uysal and Vincent Magnini examine gender differences while controlling for select variables on job satisfaction using data collected from employees in the hospitality industry. The authors collected data from 397 employees in five-star hotels in Ankara, Turkey. Study results suggest that the level of job satisfaction is determined by four factors: “management conditions”, “personal fulfillment”, “using ability in the job”, and “job conditions”. The study results further show that significant gender differences exist with regard to the “using ability in the job” dimension of job satisfaction. The study provides insight into employees’ perceptions of certain aspects of the nature of the hospitality and tourism sector in Turkey. The study by Jason Paul Koenigsfeld, Hyewon Youn, Joe Perdue and Robert Woods examine important and frequently used managerial competencies for private club managers. Sandwith’s five competency domain model was applied to private club managers who were members of the Club Managers Association of America (CMAA). Data was collected from 596 private club managers from throughout the US. A total of 28 competencies were classified as essential competencies and 120 were classified as considerably important competencies. In the final article, Valentini Kalargyrou, A.K. Singh and Anthony Lucas aim to estimate the effects of onsite restaurant business volume on slot machine gaming volume at a Midwestern racino property. The authors used time series multiple regression analysis and found that a $1 increase in the variable representing overall restaurant sales produced a $91-increase in slot wagers (or $7.44 in slot win). Study results provide an opportunity to examine whether the slot win associated with the restaurant operations exceeds the operating losses incurred by the restaurants, and, if so, by how much.

Finally, this issue includes two book reviews. Kerry Goodfrey provides a detailed review on Destination Marketing and Management, which was edited by Youcheng Wang and Abraham Pizam. The second book review is provided by Gregory Willson on Introduction to the Hospitality Industry (8th edition) textbook. This book is written by C. Barrow, T. Powers, and D. Reynolds.

We hope that our readers find all the articles published in this issue timely, relevant and useful.

Fevzi OkumusEditor-in-Chief