A systematic review of trust in sharing accommodation: progress and prospects from the multistakeholder perspective
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 11 October 2022
Issue publication date: 31 March 2023
Abstract
Purpose
Trust has emerged as a crucial research topic in the sharing economy. However, scholarship on trust in sharing accommodation remains limited. By using stakeholder theory, this study aims to provide a systematic framework for integrating trust among multiple stakeholders and identify potential knowledge gaps and future research directions for trust in sharing accommodation.
Design/methodology/approach
The authors select papers using a combination of multiple keywords from EBSCOhost and Web of Science. The analysis includes 172 journal papers published between 2011 and 2021. The authors conduct a systematic review through thematic content analysis, and each paper is analyzed using manual coding.
Findings
The analysis shows that key stakeholders for trust building in sharing accommodation include consumers, hosts, platforms, residents and governments, with most studies focusing on the consumer perspective. The study integrates various trust antecedents and outcomes from the above multistakeholder. Second, this study summarizes the most commonly used theories, and more diversified theories could be applied to future research. Third, this study finds that most studies use quantitative methods, and researchers should introduce more integrated methodologies such as machine learning on a large scale. Furthermore, the current research disciplinary paradigm should be extended to multidisciplinary and interdisciplinary approaches to promote innovation in trust research. Finally, the COVID-19 pandemic has brought both challenges and opportunities to industry as well as researchers, and more institutional rather than commercial perspectives need to be addressed.
Research limitations/implications
The study contributes to the trust and the sharing economy literature by providing a systematic framework for integrating trust from multistakeholder perspectives. The study also points out several future research directions by combining micro and macro multistakeholder perspectives, identifying more diversified theories and methodologies and specifying multidisciplinary and interdisciplinary approaches.
Originality/value
The study advances knowledge by providing a systematic framework for integrating trust among multiple stakeholders and proposing future research directions for trust in sharing accommodation.
Keywords
Acknowledgements
The authors would like to thank the later stage project of National Natural Science Foundation of China (19FGLB002) and the New Academic Researcher Program for Doctoral candidate of Capital University of Economics and Business (2022XSXR02) for providing funding for part of this research.
This manuscript has not been published or presented elsewhere in part or in entirety and is not under consideration by another journal. All study participants provided informed consent. We have read and understood the journal’s policies, and we believe that neither the manuscript nor the study violates any of these. There are no conflicts of interest to declare.
Citation
Song, X., Gu, H., Li, Y. and Ye, W. (2023), "A systematic review of trust in sharing accommodation: progress and prospects from the multistakeholder perspective", International Journal of Contemporary Hospitality Management, Vol. 35 No. 4, pp. 1156-1190. https://doi.org/10.1108/IJCHM-12-2021-1555
Publisher
:Emerald Publishing Limited
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