To read this content please select one of the options below:

Critical reflection on the impact of the gig economy on the hospitality workforce

Dan Jin (Department of Retail, Hospitality and Tourism Management, The University of Tennessee Knoxville, Knoxville, Tennessee, USA)
Bingjie Liu-Lastres (Department of Tourism, Event and Sport Management, Indiana University Purdue University at Indianapolis, Indianapolis, Indiana, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 12 April 2024

398

Abstract

Purpose

This paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management is explored, with the paper delving into both theoretical insights and practical implications.

Design/methodology/approach

This paper offers reflections on the emerging trend of the gig economy and its impacts on the hospitality workforce, based on evidence collected from the selected literature, industry report and authors’ personal reflections. A micro-meso-macro analytical framework was also applied to assist authors in building the arguments and propositions.

Findings

The findings not only revealed the impacts of the gig economy on the hospitality workforce at micro-meso-macro levels but also underscored its close relationships with various concepts in the hospitality management literature. Both future research directions and practical implications are provided.

Practical implications

Amid the gig economy’s transformative influence, stakeholders must continually innovate for an empowering and secure work environment. A holistic approach is necessary to establish a harmonious gig ecosystem, ensuring fair treatment, benefits and protection for workers while fostering growth and well-being.

Originality/value

Throughout the paper, a critical reflection on the impact of the gig economy on the hospitality workforce is presented, along with suggestions for coping with current labor issues in hospitality and tourism. Future research directions are outlined.

Keywords

Citation

Jin, D. and Liu-Lastres, B. (2024), "Critical reflection on the impact of the gig economy on the hospitality workforce", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-08-2023-1297

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

Related articles