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Does metaverse stimulate tourism prosocial behavior? A mindfulness-driven model with a psychological ownership perspective

Ruiying Cai (School of Hospitality Business Management, Washington State University, Pullman, Washington, USA)
Yao-Chin Wang (Department of Tourism, Hospitality and Event Management, University of Florida, Gainesville, Florida, USA)
Tingting (Christina) Zhang (Rosen College of Hospitality Management, University of Central Florida, Orlando, Florida, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 2 February 2024

969

Abstract

Purpose

Through a theoretical lens of psychological ownership, this study aims to investigate how technology mindfulness may stimulate metaverse tourism users’ feelings of individual psychological ownership, aesthetic value and conversational value, which in turn fosters intention to engage in prosocial behaviors.

Design/methodology/approach

The study used a scenario-based survey that allowed U.S.-based participants to create their own avatars and imagine using their avatars to explore heritage sites in the metaverse. Structural equality modeling was applied for data analysis.

Findings

The results from 357 valid responses indicate that technology mindfulness arouses tourists’ individual psychological ownership, aesthetic value, conversational value and prosocial behavioral intentions. The moderating role of biospheric value orientation on willingness to donate and intention to volunteer is investigated.

Research limitations/implications

The research sheds light on the significance of technology mindfulness, conversational value and psychological ownership perspectives in the metaverse, which have been previously overlooked. The authors used a scenario-based survey for mental stimulation due to current metaverse technology limitations.

Practical implications

The study is one of the first to explore the possibility of encouraging prosocial behaviors using metaverse-facilitated technology. The research offers guidelines to engage hospitality and tourism customers in the metaverse that can blend their virtual experiences into the real world.

Originality/value

This study represents one of the pioneering efforts to gain an in-depth understanding of the application of metaverse in triggering prosocial behavior toward heritage sites, explained via a technology mindfulness-driven model with a psychological ownership perspective.

Keywords

Citation

Cai, R., Wang, Y.-C. and Zhang, T.(C). (2024), "Does metaverse stimulate tourism prosocial behavior? A mindfulness-driven model with a psychological ownership perspective", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-08-2023-1130

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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