2013 Awards for Excellence

Citation

(2014), "2013 Awards for Excellence", International Journal of Contemporary Hospitality Management, Vol. 26 No. 1. https://doi.org/10.1108/IJCHM-02-2014-001

2013 Awards for Excellence

Article Type: 2013 Awards for Excellence From: International Journal of Contemporary Hospitality Management, Volume 26, Issue 1

The following article was selected for this year's Outstanding Paper Award for International Journal of Contemporary Hospitality Management

``Different or alike?: Exploring the psychological contract and commitment of different generations of hospitality workers''

Xander Lub
Hospitality Business School, Saxion University of Applied Sciences, Deventer, The Netherlands and Department of Human Resources Studies, Tilburg University, Tilburg, The Netherlands

Marije Nije Bijvank
Hospitality Business School, Saxion University of Applied Sciences, Deventer, The Netherlands

P. Matthijs Bal
Department of Work and Organizational Psychology, Erasmus University, Rotterdam, The Netherlands

Rob Blomme
Center for Leadership and Personal Development, Nyenrode University, Breukelen, The Netherlands

Rene Schalk
Department of Human Resources Studies, Tilburg University, Tilburg, The Netherlands

Purpose - This study aims to explore generational differences in the psychological contract of hospitality employees and work outcomes such as commitment and turnover intention.
Design/methodology/approach - Data were collected in 20 hotels (n=359) from a four-star hotel chain in The Netherlands using a self-administered questionnaire. Data were analysed using MANOVA and post-hoc analysis.
Findings - Findings suggest that opportunities for development and challenge, variation and responsibility are more important to younger generations of hospitality workers. Generation X placed high value on work-life balance, autonomy and job security. No differences were found for work atmosphere, salary and task description. Significantly lower commitment and higher turnover intention was also found for Generation Y.
Practical implications - The findings provide insight into generational differences in expectations that hospitality workers have of their employers. This helps managers in developing management styles as well as human resource policy to better address these expectations.
Originality/value - This study is one of the first to explore the psychological contract in a hospitality context and contributes empirical evidence to the body of knowledge on generational differences.

Keywords Employees turnover, Generation, Hospitality, Hotels, Job commitment, Psychological contract, The Netherlands

http://www.emeraldinsight.com/10.1108/09596111211226824

This article originally appeared in Volume 24 Number 4, 2012, pp. 553-73, International Journal of Contemporary Hospitality Management

The following articles were selected for this year's Highly Commended Award

``The visually impaired and consumption in restaurants''

Marina Dias de Faria, Jorge Ferreira da Silva and Jorge Brantes Ferreira

This article originally appeared in Volume 24 Number 5, 2012, International Journal of Contemporary Hospitality Management

``Social networks and customer involvement in new service development (NSD): The case of www.mystarbucksidea.com''

Marianna Sigala

This article originally appeared in Volume 24 Number 7, 2012, International Journal of Contemporary Hospitality Management

``Revenue management: resolving a revenue optimization paradox''

Tony S.M. Tse, Yiu Tung Poon

This article originally appeared in Volume 24 Number 4, 2012, International Journal of Contemporary Hospitality Management

Outstanding Reviewers

Dr Robin Dipietro
University of South Carolina, USA

Dr Seoki Lee
Pennsylvania State University, USA