(2009), "Special issue on consumer confidence in financial services after the crunch: new theories and insights", International Journal of Bank Marketing, Vol. 27 No. 5. https://doi.org/10.1108/ijbm.2009.03227eaa.001Download as .RIS
Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited
Special issue on consumer confidence in financial services after the crunch: new theories and insights
Article Type: Call for papers From: International Journal of Bank Marketing, Volume 27, Issue 5
Guest Editor: Sally McKechnie, Nottingham University Business School, University of Nottingham
Consumer confidence has been plummeting as a result of the unprecedented turbulence and uncertainty in global economic and financial markets. While the financial services industry has already had to contend with issues such as the miss-selling of pensions and endowment mortgages and, more recently, declining levels of consumer trust in financial services, the impact of the current crisis on consumer saving and spending activities is confusing.
The goal of this special issue is to bring together research that is theoretically innovative and well grounded to provide deeper insights into the consumption process for retail financial services. It will provide an opportunity to assess changing patterns of consumer behaviour in the context of individual and household financial decision making. In line with the nature of the journal, the articles will provide insight for academics and practitioners alike so that understanding can be enriched. Contributions that would be welcome for this special issue include, but are not limited to:
Co-creating value through consumer-company interaction
Consumption motivations for taking financial advice
Attitudes towards, and use of, financial advice
Impact of government initiatives to raise levels of financial literacy
Perspectives on individual and collective decision making
Critical evaluation of the role of financial services branding
Effect of information disclosure on consumer decision making
Consumer education and empowerment
Adoption of internet- and mobile-related technologies
Customer satisfaction and loyalty.
The deadline for submission is 30 April 2010. The special issue is scheduled to be published in early 2011. Manuscripts of approximately 5,000 words, following the journal's manuscript guidelines (www.emeraldinsight.com/ijbm.htm), should be submitted using Scholar One's Manuscript Central online submission system. This is accessible at: http://mc.manuscriptcentral.com/ijbm
Manuscripts must be original work (theoretical, empirical or case study) and not under consideration by any other journal or publication outlet.
The initial submission will be reviewed by the Guest Editor and, if deemed suitable, then placed for double-blind review with experts in the field.
Prospective contributors with questions concerning the potential suitability of topics or additional requirements about this special issue are invited to contact directly by e-mail:
Sally McKechnie, Nottingham University Business School, University of Nottingham, E-mail: Sally.Mckechnie@nottingham.ac.uk