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Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited
Bank earns credit for in-house training
Article Type: Notes and news From: Industrial and Commercial Training, Volume 44, Issue 1
Bank of America Europe Card Services has become the first UK credit-card lender to receive accreditation from the National Skills Academy for Financial Services for the in-house training it offers to employees.
Developed by the Skills Academy, the accreditation acknowledges employers who offer excellent training opportunities to their staff.
Karen Gresty, head of learning for Bank of America Europe Card Services, which operates the MBNA brand in the UK, said: “We are continually looking at new ways to enhance the learning experience and professional development of our employees. Our workforce is the greatest asset we have and this accreditation reinforces our commitment to providing it with the best available education in support of its employability both internally and externally.”
The accreditation is awarded after an assessment of five key areas – leadership, people, resources, products and services, and benefits of training. Bank of America Europe Card Services demonstrated high standards across all the categories.
Sylvia Perrins, chief executive of the National Skills Academy for Financial Services, said: “Bank of America Europe Card Services has distinguished itself as the first credit-card lender in the UK to receive the accreditation for its training, confirming its dedication to educate and instil professionalism in its workforce. We believe that investing in, and building, a talented workforce is key to the development of the UK economy.”
Since the accreditation was launched last year, the Skills Academy has awarded financial-services accreditation to six other UK firms. The academy also offers an accreditation scheme for training providers, which allows employers and training providers to work to the same high standard.