Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited
Mercedes-Benz managers trained in teamwork
Article Type: Notes and news From: Industrial and Commercial Training, Volume 43, Issue 6
Managers at Mercedes-Benz retail sites across north London have been trained in the skills needed to motivate and engage their teams while still focusing on providing excellent customer service.
Led by Simon Ackers, the market area director for north London, all managers from across the region embarked on a training program to reinforce the company’s message “to be the very best at all things Mercedes-Benz”. This included two-day workshops focusing on better teamwork, seminars on what makes a great manager and creating individual development plans for all delegates.
Following the training, the north London retailers finished in the top 10 for customer service across the whole of Mercedes-Benz UK dealer network and also smashed their sales targets for the year. Further training is planned to capitalise on this success.
Simon Ackers said: “We recognized that we needed to invest in our managers to ensure that they were doing the best for their teams, their customers and themselves. I am confident that each customer who walks through the door will have a great Mercedes-Benz experience.
“The managers really took on the challenge we set them and we have happy and engaged employees as a result. We remain committed to team training and development; we have given our managers the skills needed to lead by example and roll out their own programs for their employees.”
The training won a Greater London regional prize in the latest National Training Awards.