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Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited
BSH introduces new learning-management system
Article Type: Notes and news From: Industrial and Commercial Training, Volume 40, Issue 4.
The customer-service department of domestic-appliance manufacturer BSH Bosch und Siemens Hausgeräte is introducing a new learning-management system in training its service engineers.
The system will first cover courses at the main German customer-service center, as well as in Austria and Turkey. By 2010, 20 branches across the world should be using the learning platform.
BSH is a joint venture between Robert Bosch GmbH and Siemens AG. With an annual turnover of 8.3 billion, it is among the foremost manufacturers of domestic appliances in the world.
Some 2,000 users - consisting of BSH service engineers and staff of external partner companies - are taking part in the initial phase of the roll-out. BSH hopes that the gradual roll-out will help to establish a so-called “blueprint solution”, to serve as a role model for the country-specific learning solutions that are planned.
The aim is for all 38 international branches of the corporation to take part in the scheme over the next five years. Future training courses for service engineers will focus on blended-learning methods, alongside solely online programs. For this reason, the BSH customer-service department has selected two authors' tools and has set about creating the content in-house.
CLIX 7.1 is initially to be installed at BSH in the platform languages German, English and Turkish. Apart from the basic system, it is also planned to introduce the CLIX components on team learning, feedback and evaluation, testing and the CLIX Report Designer, and to implement their integration into corporate information technology.