Centric deploys new training software

Citation

(2008), "Centric deploys new training software", Industrial and Commercial Training, Vol. 40 No. 2. https://doi.org/10.1108/ict.2008.03740bab.004

Centric deploys new training software

Article Type: Notes and news From: Industrial and Commercial Training, Volume 40, Issue 2.

Centric deploys new training software

A US pharmacy provider to individuals with rare, long-term disorders is deploying new software for staff training to improve service quality.

Although not regulated by the Food and Drug Administration (FDA), Centric Health Resources will use the Cobent learning-compliance suite (LCS) to ensure that it meets all FDA standards for services to patients.

Doug Carlson, Centric Health Resources quality manager, said: “We think the LCS will help us to improve our patient-centered health-management approach. If our staff are trained to be the best, and we continually monitor and measure their capabilities, we can deliver an even better service to patients.”

Centric Health Resources will use the LCS to develop courses unique to the organization’s services and to manage the type and level of training its staff receive. The LCS will also enable the company to audit individual and corporate training so it can demonstrate the quality levels of its operation and service.

Centric’s 68 internal staff members will use the system initially, but there are also plans to make it available to the company’s patients and partners, such as nurses and suppliers, helping to ensure that they can deliver quality services and treatments for patients.

Howard Sears, Cobent chief executive, said: “Organizations like Centric Health Resources, which are a lifeline to many people, need to be able to prove that they have delivered training and information in the appropriate manner to the right people at the right time, so that they can increase their reputation and quality of service. The LCS is backed by more than ten years of experience in understanding compliance requirements and it is the ideal solution for developing and deploying training in regulated industries.”

The LCS is a set of modules designed to make enterprise-wide learning easier to manage and control. It is a browser-based application that provides learning, content and training management, offering organizations the tools quickly and cost-effectively to create, distribute and track training activities online and offline.

The LCS consists of tools that have been built in line with global compliance standards and in consultation with training managers, compliance managers and others who deliver and manage training.

Meanwhile, BT has selected new rapid e-learning software for e-learning development across all lines of business following a market review. After successfully implementing an enterprise-wide learning-management system, BT identified the need to create and update e-learning content faster and more cheaply.

The company wanted to improve the speed of production, make the content engaging and, vitally, to ensure quality and compliance to standards. A key standard for BT is to ensure all new content meets accessibility standards for disabled people.

The company selected a collaborative-authoring system from Atlantic Link, which provides an integrated suite of tools for creating, managing, and tracking learning content. The system enables subject-matter experts to create their own training, allows e-learning to be expanded to new applications, and cuts the cost and increases the timeliness with which the lines of business can deploy certain types of training.