Satellite operator keeps track of training

Citation

(2004), "Satellite operator keeps track of training", Industrial and Commercial Training, Vol. 36 No. 5. https://doi.org/10.1108/ict.2004.03736eab.006

Satellite operator keeps track of training

Satellite operator keeps track of training

As the world's first global mobile satellite communications operator, Inmarsat has an extensive internal and external training programme to keep employees, distributors, resellers, service providers and end-users up to date with the latest products.

There are more than 450 employees at Inmarsat's headquarters in London, but with regional offices and distributors around the world, keeping track of all the training required has been an arduous task. One of the simplest, yet most powerful functions of Inmarsat's new learning-management system (LMS) is to list all the available training resources.

The LMS – software for delivering and tracking training over the internet – will mean that external partners and internal staff will be able to access and request courses online, and the training department users will be able to amend and update the schedules, course agenda and trainer availability. As well as the training, there are quarterly training conferences held which need central booking facilities.

Said training manager Clayton Littlewood: “We will use the LMS to launch and track our e-learning programmes which provide new product training; on-line students will be able to send Inmarsat Web-based feedback after they have completed the courses; it will streamline and centralize our training-administration function; the LMS reporting function will be used to track costs and numbers, and the testing facility will help us to find out how effective the e-learning has been.”

“There will be an extensive training programme for the new Inmarsat 1-4 satellite system, which from 2005 will support the Inmarsat Broadband Global Area Network (B-GAN) – mobile data communications at up to 432k bits a second for internet access, mobile multimedia and many other advanced applications. This will all be managed by the LMS.”

Jamie Cole, Matchett Group account manager, said: “The Pathlore LMS, which the Matchett Group is supplying to Inmarsat, provides the best fit for its training needs. Pathlore and the Matchett Group have extensive experience in working with world-wide customers such as Inmarsat.”