TY - JOUR AB - VL - 36 IS - 4 SN - 0019-7858 DO - 10.1108/ict.2004.03736dab.010 UR - https://doi.org/10.1108/ict.2004.03736dab.010 PY - 2004 Y1 - 2004/01/01 TI - Serco managers earn diploma T2 - Industrial and Commercial Training PB - Emerald Group Publishing Limited Y2 - 2024/03/28 ER -