Serco managers earn diploma

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 1 June 2004



(2004), "Serco managers earn diploma", Industrial and Commercial Training, Vol. 36 No. 4.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

Serco managers earn diploma

Serco managers earn diploma

Three managers from Serco Group, who work at RAF bases across the UK, have taken a step up the management ladder by gaining a nationally recognized diploma.

The managers hold positions such as site and supply manager and quality and safety manager on their bases. They join six colleagues in other industries to be awarded their diploma in management by the Chartered Management Institute.

The candidates studied for their diplomas at work, using practical workplace examples to ensure the program was relevant to their specific needs. To achieve success, the graduates completed a series of modules covering subjects that included operational management, customer-service management and managing people. The candidates also had to submit five work-based projects for assessment. The program took them 15 months to complete and can be used as a first step towards achieving an MBA or the professional hallmark of chartered-manager status.

Christopher Hyman, Serco chief executive, said:

  • We are pursuing sophisticated and complex contracts that require greater managerial or technological skills than ever, so it is vital that our managers are qualified to nationally recognized standards.

The program was developed to fit into workplace needs and the nine candidates were able to pursue the course at their own rate and as time allowed. It also took into account different work and personal obligations by providing training through a combination of supported distance-learning and location-based assignments.

Mary Chapman, chief executive of the Chartered Management Institute, said:

  • The ability to learn at work and study for qualifications at your own pace is of immeasurable value to individuals in busy management roles. People can concentrate on achieving their goals without unnecessary pressure, benefiting both the individuals and their organisations.

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