Delivering quality globally (logistics provider DHL Supply Chain’s Path to Quality quality management programme)

Citation

(2012), "Delivering quality globally (logistics provider DHL Supply Chain’s Path to Quality quality management programme)", Human Resource Management International Digest, Vol. 20 No. 2. https://doi.org/10.1108/hrmid.2012.04420baa.006

Delivering quality globally (logistics provider DHL Supply Chain’s Path to Quality quality management programme)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 20, Issue 2

Hahn O. Quality World (UK), October 2011, Vol. 38 No. 10, Start page: 24, No. of pages: 5

Presents a case study, based on DHL Supply Chain, a logistics provider and a division of the Deutsche Post DHL Group, describing the company’s commitment to quality as a means of improving the consistency of its services throughout its global operations. Explains that the company has introduced a range of measures designed to embed quality in all its processes, notably through its Path to Quality (PtQ) program, which was introduced by DSC in 2010 as a quality-management system to address the inconsistencies that emerged through operating its logistics system across different locations globally. Records that the PtQ program provides: self-assessment; simplicity of process; consistency; sustainability; and transparency. Describes the 14 elements of PtQ, encompassing: policy, objectives and manual; customer management; resources and training; standard operating procedure; document management; responsibility and authority; internal communication; infrastructure and work environment; supplier management; CAPA (corrective/preventive action); internal assessment; performance management; management review; and continuous improvement. Illustrates the points made with brief case studies of the application of DHL’s PtQ approach at companies in the Philippines and Saudi Arabia. ISSN: 1352-8769 Reference: 40AT580

Keywords: Quality management techniques, Distribution management, Organizations, Supply chain management, Quality assurance, Transport management, Case studies