Getting back on track (the quality management technique developed by Tube Lines)

Citation

(2011), "Getting back on track (the quality management technique developed by Tube Lines)", Human Resource Management International Digest, Vol. 19 No. 7. https://doi.org/10.1108/hrmid.2011.04419gaa.009

Getting back on track (the quality management technique developed by Tube Lines)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 7

Stokes H. Quality World (UK) , May 2011 Vol. 37 No. 5, Start page: 22, No. of Pages: 4

Reports on the quality management techniques developed by Tube Lines, the company that is part of Transport for London (TfL), and is responsible for both maintenance and upgrade work on the Jubilee, Northern, and Piccadilly underground railway lines. Explains that Tube Lines used to sub-contract out station renewal projects, but has now taken ownership of the projects in-house, enabling the quality team, which previously worked to monitor the contracting being used, is now more focused on working alongside Tube Lines staff to change their approach and get them to take ownership. Describes the gate process developed by the company’s quality team which was designed to allow surveillance and quality audits to be carried out more effectively. Notes that, following the change in processes, each station renewal project goes through a gate process to ensure that standards are met. ISSN: 1352-8769 Reference: 40AL354

Keywords: Quality management techniques, Rail transport, Project management, Transport management, Organizations, United Kingdom