How HR made a difference (Lloyds Pharmacy)

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 19 July 2011

Keywords

Citation

(2011), "How HR made a difference (Lloyds Pharmacy)", Human Resource Management International Digest, Vol. 19 No. 5. https://doi.org/10.1108/hrmid.2011.04419eaa.004

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited


How HR made a difference (Lloyds Pharmacy)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 5

Sutherland B. People Management (UK), 24 February 2011, Start page: 31, No. of pages: 1

Describes the role that change coaches played in making an ambitious transformation program at Lloyds Pharmacy a success. Discusses why the organization needed to change to adapt to competition from other pharmacies and supermarkets. Explains how the change coaches were trained and supported, and indicates the success of the initiative in changing working practices and saving money for the firm. ISSN: 1358-6297 Reference: 40AG555

Keywords: Organizational change, Change management, Retail trade, Lloyds Pharmacy