Scheme boosts skills for growth (call centre training)

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 6 June 2008

Keywords

Citation

(2008), "Scheme boosts skills for growth (call centre training)", Human Resource Management International Digest, Vol. 16 No. 4. https://doi.org/10.1108/hrmid.2008.04416dad.010

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited


Scheme boosts skills for growth (call centre training)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 16, Issue 4.

Harrison N. Human Resources (UK), January 2008, Start page: 30, No. of pages: 1Purpose - Describes the training that the UK call centre provider, beCogent, offers its staff. Design/methodology/approach - Outlines the reasons why the firm invested in training, explains the programme and indicates the results. Quotes the views of the company’s human resource director and an employee of the value of the training programme. Findings - Highlights that absenteeism has decreased since the training programme was introduced and that many of the trainees have moved into new roles with the company. Originality/value - Outlines a successful call centre training programme. ISSN: 0964-8380 Reference: 37AD387

Keywords: Call centres, Training, United Kingdom