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The future is now (Capital One's workplace flexibility)
Article Type: Abstracts From: Human Resource Management International Digest, Volume 16, Issue 2.
The future is now (Capital One’s workplace flexibility)
Pomeroy A. HR Magazine (USA), September 2007, Vol. 52 No. 9, Start page: 46, No. of pages: 6
Purpose describes the Future of Work program that Capital One (US financial services) has introduced to promote flexible working. Design/methodology/approach quotes from the company’s vice president of corporate real estate and the chief human resources officer about why the workspaces needed to be used more flexibly and how they function now. Explains how flexible working is implemented, discussing the consultation with teams to identify who need permanent desks and who will be mobile workers. Also explains how team collaboration is maintained, how individuals who are working in remote locations are managed and the technology that underpins this. Assesses the success of the program. An inset quotes employees’ reactions to the Future of Work program. Findings underlines that this workplace flexibility initiative does not force flexible working on all staff employees whose work style does not suit this way of working can opt out. Also underlines that it is only introduced for jobs in which remote working is applicable. Overall, however, reports that the program has been a success, with high approval ratings from employees and good productivity outcomes. Originality/value profiles a successful initiative designed to achieve workplace flexibility.ISSN: 1047-3149Reference: 36BA128
Keywords: Flexible working, Office layout, Homeworking, United States of America, Banking