Keywords
Citation
Ashby, I. (2008), "Empowering your homeworkers", Human Resource Management International Digest, Vol. 16 No. 2. https://doi.org/10.1108/hrmid.2008.04416bad.010
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited
Empowering your homeworkers
Article Type: Abstracts From: Human Resource Management International Digest, Volume 16, Issue 2.
Empowering your homeworkers
Ashby I. Training Journal (UK), October 2007, Start page: 34, No. of pages: 4
Purpose advises on how to manage customer service staff when they work from home. Design/methodology/approach indicates the advantages of enabling call centre staff to work from home. Discusses the technology that enables this to happen but underlines the need to manage and support staff effectively. Sets out how to do this. Findings underlines the role that training and development plays in enabling home-based customer service agents to work effectively and productively. Originality/value stresses the benefits of enabling customer service agents to work from home and explains how to make it work in practice.ISSN: 1465-6523Reference: 36BA309
Keywords: Call centres, Homeworking, Customer service