Company quality assessments

Abstract

Second of a two‐part series. Suggests that external, third‐party assessment schemes no longer meet the needs of total quality organizations and that what is needed is a self‐assessment process, based on a new reference model, capable of unifying an organization′s diverse assessment criteria regarding total quality. Highlights the “quality sub‐system” as the most important component in self‐assessment and examines a possible model in detail, including its relationship to the organizational system model. Concludes by summarizing ways in which external assessment can be improved significantly through incorporating these self‐assessment methods.

Citation

Conti, T. (1991), "Company quality assessments", The TQM Magazine, Vol. 3 No. 4. https://doi.org/10.1108/EUM0000000003060