Overhead Productivity: the Organisational Impact of IT

Abstract

Examines the organizational impact of information technology as a communication system in a largely vertical management structure. Considers whether changes add value by reference to the categories of core, support, and diversionary activity. Summarizes that understanding the organizational impact of information technology means defining the business changes required, at the operational level and at the management level.

Citation

Develin, N. (1991), "Overhead Productivity: the Organisational Impact of IT", Work Study, Vol. 40 No. 3, pp. 22-23. https://doi.org/10.1108/EUM0000000002646