Emerald Group Publishing Limited
Copyright © 2000, MCB UP Limited
Learning Direct evaluated
Keywords Learning, Help desks
The Government's new Learning Direct telephone call centre handled more than 400,000 calls in its first year - well in excess of the original target of 250,000. Around half of inquirers used the service as an information and referral source for courses normally provided in further education. A further third of inquiries concerned higher-level professional courses or other aspects of higher education. Three out of four callers used the information they received from Learning Direct - 57 per cent to start a course. More than half of callers who had been unemployed at the time of their inquiry and then moved into work believed that the information from Learning Direct had contributed to this change. More than 90 per cent of callers thought the service was good.
Evaluation of Learning Direct, by Bysshe, S. and Parsons, D., costs £4.95 from DfEE Publications, PO Box 5050, Sherwood Park, Nottingham NG15 0DJ.