TY - JOUR AB - VL - 22 IS - 6 SN - 0264-0473 DO - 10.1108/el.2004.26322fab.004 UR - https://doi.org/10.1108/el.2004.26322fab.004 PY - 2004 Y1 - 2004/01/01 TI - UK T2 - The Electronic Library PB - Emerald Group Publishing Limited Y2 - 2024/04/23 ER -