TY - JOUR AB - VL - 22 IS - 2 SN - 0264-0473 DO - 10.1108/el.2004.26322bab.004 UR - https://doi.org/10.1108/el.2004.26322bab.004 AU - Blake Monica PY - 2004 Y1 - 2004/01/01 TI - USA T2 - The Electronic Library PB - Emerald Group Publishing Limited Y2 - 2024/03/29 ER -