TY - JOUR AB - VL - 18 IS - 5 SN - 0264-0473 DO - 10.1108/el.2000.18.5.370.5 UR - https://doi.org/10.1108/el.2000.18.5.370.5 AU - Edwards Judith PY - 2000 Y1 - 2000/01/01 TI - Dealing with Difficult People in the Library T2 - The Electronic Library PB - Emerald Group Publishing Limited SP - 370 EP - 374 Y2 - 2024/03/28 ER -