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Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services

Judith Edwards (Head of Reader Services, University College London Library)

The Electronic Library

ISSN: 0264-0473

Publication date: 1 April 2000

Keywords

Citation

Edwards, J. (2000), "Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services", The Electronic Library, Vol. 18 No. 2, pp. 137-146. https://doi.org/10.1108/el.2000.18.2.137.6

Publisher

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Emerald Group Publishing Limited