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Mitigating risks and ensuring continuity in essential services – sustainable procurement at Multan University

Niaz Ahmed Bhutto (Department of Business Administration, Sukkur IBA University, Sukkur, Pakistan)
Abdul Rehman Shaikh (Sukkur IBA University, Sukkur, Pakistan)
Sanober Shaikh (Public School Sukkur, Sukkur, Pakistan)

Publication date: 28 October 2024

Abstract

Learning outcomes

The learning objectives of this case study based on Bloom’s Taxonomy (Bloom et al., 1956) will be to analyze the procurement process and identify the parameters for the procurement of services; evaluate the potential risks and challenges associated with relying on a single vendor for critical services; apply the four-stage model of crisis management to the breach of contract by Fresh Bites Catering; examine how adopting sustainable procurement practices, such as diversifying suppliers and establishing contingency plans, can mitigate these risks and ensure business continuity; and analyze the dynamics, roles and potential conflicts between the principal (Multan University) and agent (Fresh Bites Catering) using the principal–agent theory (PAT).

Case overview/synopsis

This case study explores the challenges and implications of sustainable procurement within the context of Multan University’s cafeteria services. It delves into the sudden contract breach by Fresh Bites Catering, a long-time partner responsible for providing central cafeteria services, and examines the resulting operational crisis faced by the university. This case study highlights key procurement processes, including vendor selection, contract management and adherence to sustainability principles, as well as the risks associated with single-vendor dependency. By applying frameworks such as the PAT, the four-stage model of crisis management and sustainable procurement practices, this case study encourages students to critically assess the failures in contract enforcement, risk mitigation and service continuity. Additionally, it stimulates discussion on the benefits of robust risk management strategies, multi-vendor approaches and clear contract terms to prevent future disruptions in essential services. This case study serves as a valuable tool for understanding how procurement strategies influence organizational performance and long-term sustainability in higher education institutions.

Complexity academic level

This is a decision-making case and can be taught in Master of Business Administration courses in purchase and supply management and operations management. This case study is mainly written to make students understand and analyze the potential risks of a single vendor, the benefits of diversifying suppliers and sustainable procurement.

Supplementary materials

Teaching notes are available for educators only.

Subject code

CSS 9: Operations and logistics.

Keywords

Acknowledgements

Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The authors may have disguised names; financial and other recognisable information to protect confidentiality.

Citation

Bhutto, N.A., Shaikh, A.R. and Shaikh, S. (2024), "Mitigating risks and ensuring continuity in essential services – sustainable procurement at Multan University", , Vol. 14 No. 4. https://doi.org/10.1108/EEMCS-09-2023-0348

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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