TY  - JOUR
AB  - Call center technology has become very sophisticated. But it's only as good as the employees who use it.
VL  - 4
IS  - 1
SN  - 1077-5730
DO  - 10.1108/eb060292
UR  - https://doi.org/10.1108/eb060292
AU  - Day Charles E.
PY  - 2003
Y1  - 2003/01/01
TI  - Call Center Customer Service Management
T2  - Handbook of Business Strategy
PB  - MCB UP Ltd
SP  - 378
EP  - 382
Y2  - 2024/05/06
ER  -