Call Center Customer Service Management
Charles E. Day
(President of Charles E. Day & Associates in Alexandria, VA)
939
Abstract
Call center technology has become very sophisticated. But it's only as good as the employees who use it.
Citation
Day, C.E. (2003), "Call Center Customer Service Management", Handbook of Business Strategy, Vol. 4 No. 1, pp. 378-382. https://doi.org/10.1108/eb060292
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited