The Balanced Scorecard: Does It Answer the Tough Questions?
Karen Colteryahn
(Manager of knowledge management for Development Dimensions International)
Patty Davis
(Performance management leader for Development Dimensions International)
229
Abstract
A scorecard is only as good as the measures you choose to include in it. Here's how one company determined the right measures and made its scorecard work.
Citation
Colteryahn, K. and Davis, P. (2000), "The Balanced Scorecard: Does It Answer the Tough Questions?", Handbook of Business Strategy, Vol. 1 No. 1, pp. 259-263. https://doi.org/10.1108/eb060229
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited