Six Sigma: Perfection Is Possible in Meeting Customer Needs
Joseph A. DeFeo
(Chief operating officer of Juran Institute in Wilton, CT)
211
Abstract
Think your company is too small to implement Six Sigma? Or that it doesn't have the statistical analytical capabilities, or that it doesn't produce products or services suited to Six Sigma? Think again.
Citation
DeFeo, J.A. (2000), "Six Sigma: Perfection Is Possible in Meeting Customer Needs", Handbook of Business Strategy, Vol. 1 No. 1, pp. 153-162. https://doi.org/10.1108/eb060217
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited