Lighting the fuse
Frank Burns
(Managing Director, Premier Exhaust Systems Ltd)
Owen Bull
(Head of Total Quality Consultancy, KPMG Management Consulting)
76
Abstract
The managing director of a manufacturing company rose to his feet to rally his people. Sales were down, profits had gone, efficiencies were at an all time low. Management were, therefore, initiating a number of measures to reverse the situation. Costs would be cut, scrap would be eliminated, customers would be delighted, everything would be OK — tomorrow. He sat down. He rose again and shuffled uncomfortably: “Oh and by the way, you're all empowered.”
Citation
Burns, F. and Bull, O. (1993), "Lighting the fuse", The TQM Magazine, Vol. 5 No. 3. https://doi.org/10.1108/eb059553
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited